AI-Powered
Customer Support Platform
Pulse Assist helps businesses automate customer conversations, analyze feedback, and deliver instant support using AI. Everything you need, modular and scalable.
AI Chat Widget
Embed a smart AI support assistant directly into your website or application with a simple script. The widget answers customer questions instantly, learns from your knowledge base, and escalates complex issues to human agents.
- One-line embed script
- AI automated responses
- Customizable UI
- Multi-language support
- Real-time messaging
- AI to human handoff
AI Knowledge Engine
Train your AI assistant using your product documentation, FAQs, and help center articles. Pulse Assist automatically understands your content and uses it to provide accurate answers.
- Upload documents
- FAQ auto-detection
- Website crawling
- Context-aware AI responses
- Continuous learning
Conversation Analytics
Uncover the real business value hidden in your chat logs. Understand what your customers are asking, what problems they face, and how your support team performs with real-time AI insights.
- Top customer questions
- AI sentiment analysis
- Customer satisfaction tracking
- Issue frequency analysis
- Response time metrics
- AI summaries of conversations
AI Support Automation
Replace repetitive support work without losing the human touch. Automate common tasks using AI-powered workflows and smart response routing.
- Automated replies
- Smart intent detection
- Auto-tagging conversations
- AI ticket generation
- Escalation rules
- Conversation summaries
Developer API
Engineered for extensibility. Integrate Pulse Assist deeply into your own applications using our powerful REST API and resilient Webhooks system.
- Send messages via API
- Retrieve chat history
- Manage conversations programmatically
- Robust Webhook event system
- First-party SDK support
Team Collaboration
Built for teams of all sizes. Enable your human support agents to collaborate efficiently with shared inboxes, internal rules, and AI assistance.
- Multi-agent workspace
- Assign conversations to members
- Internal notes & mentions
- Shared inbox views
- AI response suggestions for agents
Enterprise Deployment
Deploy Pulse Assist inside your own infrastructure. Engineered for organizations requiring absolute data privacy, full security control, and rigorous SLA compliance.