Knowledge Hub
Resources
Learn how to build better customer support systems with AI. Guides, documentation, and insights to help you get the most out of Pulse Assist.
Documentation
Explore our official documentation to learn how to integrate and use Pulse Assist.
Getting Started
Set up your first project, embed the widget, and start receiving conversations in under 5 minutes.
API Documentation
Complete reference for REST endpoints, authentication, rate limits, and response schemas.
Integration Guides
Framework-specific guides for React, Next.js, Vue, Laravel, Django, and more.
Webhook Reference
Event types, payload schemas, retry policies, and security verification for webhooks.
Guides
Step-by-step tutorials on how to use Pulse Assist effectively.
How to Add AI Chat to Your Website
A step-by-step walkthrough for embedding the Pulse Assist chat widget on any website with a single script tag.
Training AI with Your Documentation
Learn how to upload product docs, FAQs, and help articles so your AI assistant gives accurate, context-aware answers.
Automating Customer Support Workflows
Set up auto-tagging, smart routing, escalation rules, and ticket generation to reduce manual workload.
Analyzing Customer Conversations
Use the analytics dashboard to identify trends, track sentiment, and measure support team performance.
Latest Articles
Insights on AI, customer support, and building better products.
How AI is Changing Customer Support
Modern AI models can resolve common support tickets instantly. Here's how the industry is shifting and what it means for your team.
Best Practices for SaaS Customer Support
From response time benchmarks to proactive outreach — the playbook used by top-performing SaaS support teams.
How to Reduce Support Tickets with Automation
Automation doesn't mean removing the human touch. Learn how to strategically automate the right parts of your support pipeline.
Using AI to Understand Customer Feedback
Sentiment analysis, topic clustering, and trend detection — turn thousands of conversations into actionable product insights.
Community
Join the Pulse Assist Community
Connect with developers and users building with Pulse Assist.
Discord Community
Chat with other developers building with Pulse Assist. Get help, share ideas, and show off your integrations.
2.4k membersGitHub Discussions
Report bugs, request features, and browse community-contributed examples and solutions.
Open sourceDeveloper Forum
Long-form Q&A, architecture discussions, and integration patterns from the community.
1.2k topicsNeed Help?
Our team is ready to help you integrate and use Pulse Assist successfully.